Night Owl Medical Privacy Policy
Effective date: September 18, 2025
Contact Information:
Night Owl Medical
Email: info@nightowlmedical.com
Phone: (310) 355-8875
Purpose of This Privacy Policy
This Privacy Policy explains how Night Owl Medical collects, uses, discloses, and protects personal and medical information (including Protected Health Information or PHI) when you visit our website or use our telehealth services. It also informs you of your rights under California law and HIPAA.
Consent
By using our website or services, you consent to:
- The collection, use, and disclosure of your information as described in this Privacy Policy.
- The retention of your information in accordance with applicable laws.
Information We Collect
1. Personal and Medical Information
- Contact information (name, email, phone, mailing address)
- Medical history, medications, allergies, lab results, and other health information you provide during visits
- Insurance and pharmacy details
2. Automatically Collected Data
- IP address, device type, browser, and pages visited
- Cookies and analytics for site functionality and performance
3. Third-Party Platforms
- Scheduling, telehealth video, payment processing, lab, and pharmacy platforms (e.g., Elation, InstaMed)
How We Use Your Information
Your information is used only for purposes necessary to provide care and operate our practice:
- Provide telehealth medical care, including consultations, lab orders, referrals, and prescriptions (non-controlled substances)
- Make referrals for imaging or specialists
- Process payments and manage billing
- Manage clinic operations, quality improvement, and compliance
- As required by law or to protect health and safety
We do not sell your personal information.
How We Share Your Information
Employees
Only employees who need your information to provide care or perform operations may access it.
Third Parties:
Only with HIPAA-compliant vendors for treatment, payment, or healthcare operations (e.g., labs, pharmacies, scheduling platforms).
Other Disclosures:
Required by law, to protect safety, or as permitted by California medical confidentiality laws.
Important:
We do not share or sell your information for marketing purposes.
Telehealth-Specific Information
- Care is provided by a board-certified internal medicine physician licensed in California.
- You must be physically located in California during telehealth visits.
- Telehealth care is limited to conditions appropriate for virtual evaluation.
- Virtual exams have limitations, and in-person or emergency care may be recommended.
- We do not prescribe controlled substances via telehealth.
Security Measures
- All electronic communication occurs via HIPAA-compliant platforms.
- Data is encrypted and stored securely.
- Employees are bound by confidentiality agreements; violations result in disciplinary action.
- While we take reasonable precautions, no system is 100% secure.
Children
- Minimum age to use our website and services: 18 years old.
- We do not knowingly collect information from children under 13. If we learn of data from a child under 13, it will be deleted promptly.
Your Rights
Under California and federal law, you have the right to:
- Access and obtain copies of your records
- Request corrections or amendments to your records
- Receive an accounting of disclosures
- Request restrictions on use or disclosure of PHI (with certain exceptions)
- Request confidential communications
- Designate a personal representative
- File complaints without retaliation
To exercise your rights, contact:
Privacy Officer: info@nightowlmedical.com | (818) 653-4889
Data Retention
- We retain your records in accordance with California medical records laws (generally 7–10 years for adults).
- Data no longer required by law or for operational purposes is securely deleted.
Cookies & Analytics
- We use essential and analytics cookies to improve site functionality.
- You may control cookies via your browser settings. Blocking some cookies may limit site features.
Modifications to This Policy
- Night Owl Medical may update this Privacy Policy to comply with laws or reflect changes in practice operations.
- The effective date will be updated accordingly.
- Users are encouraged to periodically review this page.
Contact Information
For questions, concerns, or complaints regarding privacy:
Privacy Officer:
- info@nightowlmedical.com
- (310) 355-8875
- 292 S La Cienega Blvd Ste 321
Beverly Hills, CA 90211