Frequently asked questions
When should I call 911?
In case of any medical emergency. Examples include chest pain, severe bleeding, breathing trouble, stroke signs, or any life-threatening symptom. This service is non-emergency.
Who will I see?
A board-certified internal medicine physician. No nurse triage.
How fast is access?
About 15-30 minutes during service hours.
What are the hours?
9 pm–4 am PST. California only.
Do I need to be in California?
Yes. You must be physically in California at the time of the visit.
Do you take insurance for the consult?
No. Flat-fee, cash-pay consult. Labs and outside services are separate.
Can you prescribe medications?
Yes for non-controlled medications when appropriate. We do not prescribe controlled substances.
Which pharmacy do you use?
Your preferred 24-hour pharmacy. We e-prescribe there when appropriate.
Can you order lab tests?
Yes. Next-day draws at a Quest Diagnostics Laboratory near you. Results are reviewed in a follow-up visit. Pay a simple, affordable cash price; or choose to have Quest Labs bill through your insurance.
Do you offer Galleri multi-cancer screening?
Yes, when indicated. It is a screening test, not diagnostic; abnormal results need confirmatory testing.
Can you refer me to a specialist?
Yes. We issue a referral letter; you schedule with your insurance.
Do you assist if I am hospitalized?
Yes, we provide post-hospitalization discharge consultation and care, if you have been hospitalized at Cedars-Sinai Medical Center or at an affiliate hospital.
What ages do you see?
Adults, 18 years and older.
What do I need before the visit?
Photo ID, reliable internet, California location, medication and allergies list, preferred 24-hour pharmacy, payment method.
How much does it cost?
A flat-fee for the consult. Laboratory tests and imaging can be ordered for a discounted flat-fee or be billed through your insurance. Galleri multi-cancer screening, as well as specialist visits are billed separately. See Pricing.
Privacy and consent?
See Telehealth Consent, Privacy Policy, HIPAA Notice, and Terms.
Accessibility
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